Customer Service Center

What happens after I place an order?

Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. Please make sure to hold onto this number in case you have any questions/issues.

Where is my gift message?

A complimentary gift message can be added to each of your gifts. This appears on the inside of the shipping label on the outside of the shipping carton. Simply pull the red strip and the top of the address label and the message will be on the inside.

Will I receive order and delivery confirmations?

After your order is submitted, you'll receive a series of e-mails with the status of your order. Please be sure to enter a valid email address when you provide your billing information to ensure that you receive them.

• Order Confirmation Email:
  This email will let you know that your order has been received. If you don't receive this email, please reach out to us via CHAT to ensure that your order is being processed. You can also try checking your spam folder.

• Shipping Confirmation Email:
  This is to let you know that your gift has been shipped, and applies to any order arriving via FedEx or USPS

• Delivery Confirmation Email: This lets you know that your special gift has successfully been delivered. You should receive this email by 8PM in your recipient's time zone. Please note: During our busy holiday periods we may extend our delivery hours before 9AM and after 8PM to make sure that all gifts are delivered on time. If for any reason your gift does not arrive.

How do I check the status of my order?

Checking the status of your order is quick and easy!
View the status of a single order by entering your order number on the Order Tracking Page. .
Sign into your account to review the complete order history of all your Cheryls.com orders. Don't have an account? Register now.

What time will my package arrive?

Please note that deliveries are typically made until 8PM in your recipient’s time zone. Once we hear that your order has been delivered, we’ll send a confirmation email. Remember to check your Promotion & Spam folders for emails on your Order & Delivery confirmations.

How do I change or cancel my order?

If you need to change or cancel your order, please reach out to us immediately via CHATPlease note:some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel.

If your order is scheduled for a future delivery date, we'll do everything possible to fulfill your request. Please contact us via CHAT.